Refund policy

Money Back Guarantee

You may return any item in its original condition and packaging within 14 days of receiving your order for a full cash refund. All goods produced are at the sender's expense unless faulty. Notification of faulty goods should be made as soon as possible after the goods have been received. Inspect any received package thoroughly before accepting/signing for it. If the box appears to have suffered shipping damage, keep the original carton, promptly contact the shipping company for a damage inspection report and request that the shipping company returns the merchandise. Under these circumstances, do not return the merchandise yourself. If you need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on damaged goods during return transit. Mark your parcel clearly as "Returned Goods" and send it to the following:

UK Returns

The Ortak Building 

Garrison Road

Hatston, Kirkwall

Orkney, Scotland

UK, KW15 1RH

Tel: 01856 87 3201

E-mail: alison@ortak.co.uk

We cannot provide a refund or replace any personalised goods or any items made specifically to order. This includes all items where specific stone or size choices are made. Orders placed for 14 Kt, 18 Kt yellow gold or white gold are crafted to order and are considered specials. These orders cannot be cancelled, and returns will not be accepted unless the goods are defective in their manufacture. We cannot refund or replace any other earrings where manufacturing faults can be demonstrated for hygiene reasons. Refunds will not be given for rings that do not fit, please ensure you have your correct ring/finger size before placing your order. All disputes will be settled under United Kingdom Law.  If a refund has been agreed upon, we will refund the original payment method, and a refund will be completed within seven days of receipt of the goods.